Status Page

If you are having issues with Text Groove, check our status page for updates before opening a ticket. You can also subscribe to emails alerts for carrier & system outages, and maintenance windows.

Open Support Ticket

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Please be as detailed as possible and include steps we can take to duplicate the issue. For any issues with messages not being delivered, please include your Text Groove phone number as well as the recipient phone number, time of day, and content of the messages. If you have any screenshots to submit, please reply to the ticket confirmation email you receive upon submission and attach the screenshots.

Knowledge Base

The answers to our most frequently asked questions can all be found in our knowledge base. Save time and search for the answer before you open a ticket!

Support Hours

Our support team answers questions Monday to Friday between 8am and 5pm PST and is regularly monitoring outside these hours for urgent tickets as well.

Emergency?

Need help immediately because of platform availability or message deliverability issues? Call our engineering team at (888) 985-8398 option 3.