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We monitor and notify our subscribers for all carrier and system outages, maintenance windows, and other events. If you are having issues with Text Groove, check our status page for updates before opening a ticket. You can also subscribe to email alerts on our status page.
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Knowledge Base
The answers to our most frequently asked questions can all be found in our knowledge base. Save time and search for the answer before you open a ticket!
Support Hours
Our support team answers questions Monday to Friday between 8am and 5pm PST and is regularly monitoring outside these hours for urgent tickets as well.
Emergency?
Need help immediately because of platform availability or message deliverability issues? Call our engineering team at (888) 985-8398 option 3.